Spa Manager

Use your skills and experience to manage the spa at our beautiful world-class luxury resort! As the Spa Manager, you will hire, manage, and train the staff, plan and direct spa services, manage the financial aspects of the spa, and much more. This is a truly exciting opportunity!

Spa Manager

General Responsibilities:

• Create, implement, and oversee comprehensive training plan for team members to include, but not limited to, excellent client service standards, sanitation procedures, performance expectations, and company policies and guidelines.
• Plan or direct spa services and programs.
• Train team members in the use and sale of products, programs, and activities.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.

• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to Accounting department cash handling and reconciliation procedures in accordance with resort policies and procedures.

• Check and monitor spa equipment to ensure proper functioning.
• Coordinate facility schedules to maximize usage and efficiency.
• Develop team members service, retail goals and guide team members in goal achievement.
• Establish spa budgets and financial goals.
• Retail inventory management including ordering products, pricing, weekly and monthly inventory counts and managing cost of sales.
• Perform accounting duties, which could include, recording daily cash flow, managing checkbook and expenses, reading and understanding financial statements.
• Perform weekly and monthly forecasting for upcoming business.
• Recruit, interview and hire employees.
• Respond to customer inquiries and complaints.
• Schedule team members or supervise scheduling.
• Verify team members credentials, such as educational, licensing and certification requirements.
• Work with Marketing team to develop and implement marketing strategies.
• Direct facility maintenance and repair and utilize Service Pro to schedule work orders.
• Maintain client database.
• Participate in continuing education classes to maintain current knowledge of industry.
• Schedule guest appointments.
• Sell products and services.
• Conduct self in a professional manner at all times.
• Ensure that all guests are greeted.
• Maintain a safe working environment.
• Maintain a good working relationship with all departments.

• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform additional responsibilities, although not details, as requested by Management.

Job Qualifications:

• Minimum of one year management experience in a spa or salon position.
• Possess excellent basic math skills and have the ability to operate a cash register and POS system.
• Possess excellent organizational and administrative skills.
• Possess strong computer skills including, but not limited to Microsoft Window applications.
  • Knowledge of Outlook, Word and Excel are required.

• Must possess excellent leadership, project management, interpersonal and guest relationship skills.
• Highly responsible & reliable.
• Strong verbal and written use of the English language.
• Knowledge of all treatments is essential.
• Must have the stamina to work 50 to 60 hours per week.
• Ability to:
  • Work well under pressure in a fast paced environment.
  • Work cohesively as part of a team.
  • Focus attention on guest needs, remaining calm and courteous at all times.
  • Work a flexible shift.
  • Maintain a professional appearance at all times.

No special licenses or certifications are needed for this position.

Management Activities

• Determines the techniques to be used
• Plans the work
• Apportions the work among Associates
• Interviews, selects and trains Associates
• Directs the work of Associates
• Disciplines the Associates by holding them accountable to our standards & policies
• Plan and control of the budget
• Authority to hire or makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other Associates are given particular weight

Physical Requirements:

• Ability to speak and hear
• Close and distance vision
• Be able to work in a standing position for long periods of time (up to 8 hours)
• Be able to reach, bend, stoop and frequently lift up to 50 pounds
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

Current Openings for Spa Manager Jobs at Running Y Properties