Spa Front Desk Agent

Job Overview:

Running Y Spa & Wellness Center is seeking friendly and enthusiastic individuals to fill the role of Spa Front Desk Sales Associate. This person will help build and maintain customer relationships by offering exceptional customer service, promotion and sale of services, retail sales, and supporting the Spa team. We are looking for positive, outgoing individuals to join the team. We enjoy being of service to our guests, making sure that their time spent with us is the best part of the day. We provide a sanctuary from daily stress through rejuvenating therapies that bring our guests back time and time again.

The role of the Front Desk Associate is one of the most important roles to keep the spa running smoothly! The primary responsibilities of this role include, but are not limited to:

General Responsibilities:

• Provide excellent customer service to guests.
• Welcome and greet guests upon arrival.
• Assist Spa operations, including but not limited to; answering telephones and scheduling appointments, service upgrades, stocking shelves, laundry - folding and restocking rooms, reception area cleanliness and organization, vacuuming and sweeping.
• Coordinate promotional sales displays and actively find creative ways to market the spa.
• Handle any and all transactions including, but not limited to cash, credit card, room charges and gift certificates. Receive payments for goods and services and properly account for the money. Reconcile daily sales, deposits, and receipts, when applicable.
• Maintain a professional and clean work environment and personal appearance.
• Gracious and prompt client reception with point-of-sale closing and follow-through.
• Sharing knowledge about our services and products in order to advise guests.
• Complete opening and closing procedures.
• Receive and maintain inventory.
• Client management, filing, updating guest accounts and billing information.
• Become knowledgeable with the products retailed through onsite training.
• Update internal notes to keep other spa desk members informed.
• Must be able to accurately follow verbal and written instructions.
• Must be detailed-orientated and able work to well under pressure in a fast-paced environment.
• Must possess excellent listening and communication skills.
• Inform co-worker(s) of pertinent information throughout the shift. Ensure proper coverage when it's necessary to leave the area.
• Inform facility manager of any guest, or facility issues.
• Report all unsafe conditions immediately.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• As a Team Member you will be responsible for maintaining key components of the brand promise.
• Other duties assigned by Manager.

Job Qualifications

• Must have a passion for creating an exceptional experience for all guests
• Previous salon or spa customer service and sales experience highly preferred
• Ability to work a flexible schedule including days/evenings/weekends is a must
• Exceptional organizational and prioritizing ability
• Ability to remain calm, focused and pleasant in a fast-paced environment
• High School Diploma or GED
• Ability to work well with others; team player
• Exhibit effective communication skills, both written and verbal
• Intermediate keyboard skills
• Computer proficient (experience with Booker spa booking software a plus)
• Basic math skills and prior cash handling experience
• Detailed oriented and ability to multi-task and work well under pressure
• Ability to stand during a 6 to 8-hour shift

Personal Attributes

• Positive attitude
• Upbeat, friendly and energetic
• People-oriented
• Thrives in a customer service-focused environment
• Team player who values relationships with co-workers
• Clean and presentable appearance

FLSA Information

Management Activities

• None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. A Front Desk Agent will be expected to work with guests and visitors to ensure satisfaction. A Front Desk Agent will have to take initiative and get creative in resolving guest challenges and involve a Manager when previous methods have been unsuccessful.

ADA Information

Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Frequent standing with some walking and sitting
• Will stand for long periods of time
• Frequently lifts/carries up to 5 lbs
• Occasionally lifts/carries up to 25 lbs

Working Conditions

• Generally in an indoor office setting
• Will be using a computer frequently

Current Openings for Spa Front Desk Agent Jobs at Running Y Properties