Reservation Agent

This position is to efficiently respond to all inquiries (i.e. telephone, fax, email, etc.) for reservations. Must be eager and focused to exceed guest expectations. In an effort to be available to meet the need for our guests, this position will need to be available to work a flexible schedule with varied shifts, including weekends and holidays.

Front Desk Agent

General Responsibilities:

• Answer incoming calls and book reservations, process confirmations, record guest requests, and follow up information.
• Process reservation requests via fax, email, or other hotel personnel.
• Communicate resort amenities, hours of operation, as well as dining options currently available.
• Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
• Take required payment information and process payments on prepaid reservations.
• Understand guest housing needs and upsell where appropriate.
• Generate pre and post stay emails to guests.
• Attend weekly meetings with Revenue Manager.
• Varying schedule to include evenings, holidays, and extended hours as business dictates.

Job Qualifications

• High School Diploma or GED
• Previous experience in customer relations; preferably in hotel reservations or front desk environment.
• Previous work in analyzing rates preferred.
• Excellent written and oral communication skills required.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills are required. Excel and Word proficiency desired.
• Excellent listening and comprehension skills required.

**For full job duties and qualifications, please see full job description.

Current Openings for Reservation Agent Jobs at Running Y Properties