General Responsibilities

•          Within a specified timeframe will run pre-audit and pre-end of day reports from POS software systems, including              Opera, golf, Room Key, spa and sales.
•          Verifies that all charges have been correctly posted and accounted for.
•          Identifies any off line charges and inputs into the correct guest folio or account.
•          Verifies payments and market code segments in guest folios including 3rd party.
•          Makes appropriate adjustment/corrections.
•          Performs final night audit procedures, prepares a summary of cash and credit card activities.
•          Accurately enters audit report information into Excel daily flash spreadsheet.
•          Reconciles any differences and reports to the Controller's Office out- of-balance discrepancies.
•          Completes management reports for distribution along with Occupancy, Second Effort and Account Receivable                    Reconciliation.
•          Performs duties of a front desk agent, especially in terms of check-in and checkout.
•          Responds to guest needs, special request, and concerns.
•          Documents guest reservations and communicates with the Front Office manager and shift change staff regarding              events which occurred during the night.
•          Prints up reservation for the next day arrivals in Room Key - vacation homes.
•          Communicate current knowledge of local area, attractions and events to guests and team.
•          Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments        due.
•          Perform emergency procedures in the event of fire, power outage or other disasters.
•          Other duties as assigned.

Job Qualifications 

      Education:  

• High school diploma or equivalent

   Experience:

•          Experience or coursework in accounting, hospitality or bookkeeping in preferred.
•          Detailed oriented and is capable of understanding straight forward bookkeeping and accounting procedures.
•          Proficient in Excel, knows how to operate hotel operating systems and other office equipment.
•          A desire to deliver exceptional levels of Guest Service exhibiting effective communication skills.
•          To successfully fill this position, the candidate should maintain the attitude, behaviors, skill and values as described          in this job description.