General Responsibilities

•          Consistently demonstrate S.E.E. (Smile, Eye Contact and Engage) and offers professional, friendly and excellent                   customer service.
•          Prepares daily list of rooms for Vacation Rental/Room Attendants.
•       Assists in the cleaning of hotel rooms/vacation rentals including:  dusting, vacuuming, changing bed linens, cleaning            bathrooms, kitchen area, lobby and all other living areas, and ensures rooms are presentable upon guest arrival.
•       Ensures Vacation Rentals/Rooms are done according to time limits.
•       Comply with all resort safety guidelines.
•       Pick up ground litter around hotel or wherever visible.
•       Ability to fully understand and successfully execute all job duties in housekeeping department.
•       Must be able to work a flexible schedule to fill all departmental shifts, which may include evenings, holidays, weekends        and extended hours as business dictates.
•       Demonstrate basic computer knowledge to document daily activity report to Rooms Manager.
•       Basic understanding of budgets, time management skills, guest recovery service, inventory and ordering.
•       Demonstrates leadership and ability to motivate and encourage staff and ability to diffuse employee situations as they          may arise.
•       May perform similar duties as requested by supervisor.

Job Qualifications

   Education:

         High school diploma or equivalent.

   Experience:

•      Valid driver's license to drive to vacation homes on property and insurability on the company insurance policy is                   required.
•          Housekeeping and customer service experience preferred.
•          Strong organizational skills required.
•          Must be fluent in verbal and written English.
•          Must have attention to detail.
•          Be able to lift up to 50 lbs.
•          Be able to push/pull up to 200 lbs.
•          Excellent customer service skills.

FLSA Information

Management Activities

    None

 Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances.  As a Lead Vacation Rental/Room Attendant you will be expected to work with Associates and visitors to ensure satisfaction.  A Vacation Rental/Room Attendant will have to take initiative and get creative in resolving challenges and involve a manager only when previous methods have been unsuccessful.

ADA Information

 Physical Requirements

         Ability to speak and hear

         Close and distance vision

         Identify and distinguish colors

         Frequent sitting with some walking and standing at times

         Frequently lifts/carries up to 50 lbs

         Occasionally pushes/pulls up to 200 lbs

         Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

         Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

 Working Conditions

         May be indoor or outdoor setting

         Varied weather conditions are expected

         Will work near moving or mechanical parts

         Varying schedule to include evenings, holidays, weekends and extended hours as business dictates