Job Overview

The purpose of this position is to ensure the cleanliness of rooms. The Lead Housekeeper/Room Inspector position will encounter guests and must demonstrate excellent customer service at all times.  Housekeeping Associates play an important role for our guest experience every day.

General Responsibilities

         Consistently demonstrate S.E.E. (Smile, Eye Contact and Engage) and offers professional, friendly and excellent customer service.

         Prepares daily list of rooms for Room Attendants

         Updates Room Attendants board with check outs.

         Assists in stripping the linen from the rooms and having it ready for laundry service pick up by 11am daily.

• Assists in the cleaning of hotel rooms:  dusting, vacuuming, changing bed linens, cleaning bathrooms, and ensures rooms are presentable upon guest arrival.
• Ensures Rooms are done according to time limits.
• Puts clean rooms back into system for next guest arrival.
• Works closely with maintenance department in creating work orders and repairs.
• Comply with all resort safety guidelines.
• Pick up ground litter around hotel or wherever visible.
• Ability to fully understand and successfully execute all job duties in housekeeping department.
• Must be able to work a flexible schedule to fill all departmental shifts, which may include evenings, holidays, weekends and extended hours as business dictates.
• Demonstrate basic computer knowledge to document daily activity report to Rooms Manager.
• Basic understanding of budgets, time management skills, guest recovery service, inventory and ordering.
• Demonstrates leadership and ability to motivate and encourage staff and ability to diffuse employee situations as they arise.

         Comply with all policies and procedures set forth by the property Employee Handbook.

• May perform similar duties as requested by supervisor.

Job Qualifications

   Education:

         High school diploma or equivalent.

   Experience:

         Housekeeping and customer service experience preferred.

         Strong organizational skills required.

         Must be fluent in verbal and written English.

         Must have attention to detail.

         Be able to lift up to 50 lbs.

         Be able to push up to 200 lbs.

         Excellent customer service skills.

FLSA Information

Management Activities

         None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances.  As a Lead Housekeeping/Room Inspector you will be expected to work with Associates and visitors to ensure satisfaction.  A Lead Housekeeping/Room Inspector will have to take initiative and get creative in resolving challenges and involve a manager only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

         Ability to speak and hear

         Close and distance vision

         Identify and distinguish colors

         Frequent sitting with some walking and standing at times

         Frequently lifts/carries up to 50 lbs

         Occasionally pushes/pulls up to 200 lbs

         Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

         Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

 Working Conditions

         Will be limited indoor and mostly outdoor work environment

         Varied weather conditions are expected

         Will work near moving or mechanical parts

         Varying schedule to include evenings, holidays, weekends and extended hours as business dictates