Hotel Director of Operations

As the Hotel Director of Operations, you will oversee the entire operation of our wonderful lodging establishment, the Cerulean Hotel, located in the up and coming downtown area of Klamath Falls, OR. Your knowledge of the Hotel industry and Hotel management will ensure the the operations of the hotel are efficient, well- maintained, and meeting or exceeding financial and budgetary goals. 

                                                                                                  Hotel Director of Operations

General Responsibilities:

• Hire, train and supervise personnel.
• Provide ongoing communication regarding policies, programs and procedures.
• Ensure a high level of service to management, Associates and Guests.
• Ensure Housekeeping department is managed.
• Ensure Engineering department is managed.  Implement and maintain a preventative maintenance program for hotel.
• Develop, implement and administer policies and programs related to the management of operations personnel   to ensure the maintenance of a positive and productive associate environment.
• Ensure compliance with all State and Federal Laws as well as regulations and court rulings which pertain to emergency procedures for the hotel by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirement.
• Oversee operational aspects of the hotel and ensure compliance with company policies, Handbook and procedures.
• Oversee security of Hotel.
• Oversee landscaping and exterior building maintenance of hotel.
• Manage operational associates by providing and promoting positive associate relations and ensuring the open door policy is communicated and managed effectively.
• Approve operational associates performance reviews and personnel change paperwork for merit and accuracy.
• Oversee operational expenses.
• Run and attend administrative and departmental staff meetings and attend other meetings and seminars.
• Oversee IT for hotel.
• Prepare Weekly forecast for Hotel.
• Maintain and manage operational environment to create a safe stay and work culture for guests and associates.
• Create training manual and skills checklist for operational Associates.
• Manage expenses of day-to-day operation of Hotel.
• Maintain a safe working environment.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

 Qualifications:

• 5 years of hotel experience.
• 5 years of hotel management experience.
• Ability to manage day-to-day operations of hotel.
• Ability to work with outside supplies to get best value for hotel.
• Thorough knowledge of Excel and Word.
• Ability to:
  • Deal effectively with employees, have a high level of patience, tact and diplomacy.
  • Work as part of a team.
  • Maintain a professional appearance at all times.
  • Communicate effectively.
  • Read, listen and communicate effectively in English both verbally and in writing.
  • Work well under pressure.
  • Work with minimal supervision.

 Physical Requirements:

3-6 hours

Reaching

Standing/Walking

Lifting (up to 50 pounds)

 1-3 hours

Grasping

Climbing Stairs

Up to 1 hour

Crouching/Bending/Stooping

Sitting

Pushing/Pulling

Current Openings for Hotel Director of Operations Jobs at Running Y Properties