Front Desk Supervisor

Your stellar supervisory skills and excellent customer service talents will ensure quality service and exceptional customer satisfaction during our guests stay at our beautiful, world-class luxury resort.  

                                                                            Front Desk Supervisor

Job Overview:

Responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety.

General Responsibilities:

• Ensure front desk policies and procedures are consistently applied.
• Assist the Front Desk Manager with administrative duties and department meetings.
• Responsible for training front desk agents.
• Liaison between departments to facilitate hotel communication and guest satisfaction.
• Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
• Answer, screen and forward phone calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions.
• Record guest comments/complaints and refer guest to a manager as necessary.
• Contact housekeeping or maintenance staff when guests report problems.
• Resolve guest issues quickly, efficiently, courteously and professionally.
• Drive Company vans for guests when required.
• Keep records of room availability and guests' accounts.
• Post charges, such as those for rooms, food and liquor.
• Maintain room key control.
• Verify banks and deposits each shift and follow all cash-handling and credit policies.
• Responsible for the order and cleanliness of the front desk and adjacent work areas.
• Complete front desk communication log daily.
• Report all unsafe conditions immediately.
• Conduct self in a professional manner at all times.
• Maintain a safe working environment.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

Qualifications:

• A minimum of one year hotel front desk experience preferred.
• High School Diploma or GED
• Possession of government required licenses or certificates.
• Basic math skills and prior cash handling experience.
• Detail oriented.
• Leadership or supervisory experience preferred.
• Ability to:
  • Read, write, problem solve and communicate effectively with guests and employees.
  • Work with minimum supervision.
  • Maintain a professional appearance at all times.
  • Work as part of a team.
  • Communicate effectively.
  • Multi-task and work well under pressure.
  • Read and follow both verbal and written instructions.
  • Work any day of the week and any hour.

 Physical Requirements:

6-8 hours

• Standing/Walking

 3-6 hours

• Crouching/Bending/Stooping
• Reaching
• Grasping

 1-3 hours

• Pushing/Pulling
• Lifitng/Carrying (up to 50 lbs.)

 Up to 1 hour

• Sitting
• Climbing Stairs

Current Openings for Front Desk Supervisor Jobs at Running Y Properties