Front Desk Manager

Your excellent managerial and leadership skills will be utilized to supervise the front desk staff to ensure prompt, courteous service to all guests and ensure their memories of our beautiful, world-class resort are long lasting and will make them return to visit us again for years to come.

                                                                                              Front Desk Manager

General Responsibilities:

• Responsible for all aspects of registering guests into the hotel upon arrival and checking guests out of hotel following prescribed procedures.
• Enforce policies established for communication between front desk staff, guests and hotel.
• Maintain and enforce high level of customer service at all times.  Enforce policy of zero tolerance for poor customer service.
• Respond to all inquiries pertaining to hotel policies and services, including requests and complaints.
• Understand and implement the reservation process for both social and group guests.
• Understand all aspects of the hotel (i.e., guest room locations, types of rooms and view, rates, available packages, ballroom and meeting room names and locations).
• Focus on details, including organization of front desk and implementing programs and systems to keep front desk agents on task.
• Complete all necessary employee documentation for the front desk staff, including new hire paperwork, coaching/counseling reports, performance evaluations, salary changes and termination documentation.
• Plan, direct, and coordinate and continually monitor activities of front desk agents.
• Train front desk staff on selling techniques, customer service skills, hotel promotions, specials, and packages with verbal and written communications.
• Increase transient sales.
• Maintain budget controls, including controlling overtime by effective scheduling.
• Drive Company vans for guests when required.
• Hold monthly staff meetings with front desk staff.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Conduct self in a professional manner at all times.
• Maintain a safe working environment.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

 Qualifications:

• A minimum of four years hotel front desk experience.
• Previous supervisory experience.
• College degree preferred.
• Possession of government required licenses or certificates.
• Knowledge of front office operations, including ability to plan, organize and direct front desk staff.
• Detail oriented.
• Ability to:
  • Read, write, problem solve and communicate effectively with guests and employees.
  • Maintain a professional appearance at all times.
  • Have prior cash handling experience.
  • Multi-task and work well under pressure.
  • Read and follow both verbal and written instructions.
  • Work flexible schedule.

 Physical Requirements:

          3-6 hours

          Standing/Walking

         1-3 hours

  Sitting

  Crouching/Bending/Stooping

  Reaching

  Grasping

  Up to 1 hour

  Pushing/Pulling

  Lifting/Carrying (up to 50 lbs.)

  Climbing Stairs

Current Openings for Front Desk Manager Jobs at Running Y Properties