Running Y Properties
  • 07-Apr-2019 to 06-Jun-2019 (PST)
  • Front Desk (CL)
  • Klamath Falls, OR, USA
  • $12.00
  • Hourly
  • Full Time

Use your customer service skills and attemtion to detail at our beautiful, world-class luxury resort to help create an awesome experience for our guests.  Varied duties including auditing the day's business and taking care of our guests.

                                                                                                 Night Auditor

General Responsibilities

  •          Within a specified timeframe will run pre-audit and pre-end of day reports from POS software systems, including              Opera, golf, Room Key, spa and sales.
  •          Verifies that all charges have been correctly posted and accounted for.
  •          Identifies any off line charges and inputs into the correct guest folio or account.
  •          Verifies payments and market code segments in guest folios including 3rd party.
  •          Makes appropriate adjustment/corrections.
  •          Performs final night audit procedures, prepares a summary of cash and credit card activities.
  •          Accurately enters audit report information into Excel daily flash spreadsheet.
  •          Reconciles any differences and reports to the Controller's Office out- of-balance discrepancies.
  •          Completes management reports for distribution along with Occupancy, Second Effort and Account Receivable                    Reconciliation.
  •          Performs duties of a front desk agent, especially in terms of check-in and checkout.
  •          Responds to guest needs, special request, and concerns.
  •          Documents guest reservations and communicates with the Front Office manager and shift change staff regarding              events which occurred during the night.
  •          Prints up reservation for the next day arrivals in Room Key - vacation homes.
  •          Communicate current knowledge of local area, attractions and events to guests and team.
  •          Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments        due.
  •          Perform emergency procedures in the event of fire, power outage or other disasters.
  •          Other duties as assigned.

Job Qualifications 

      Education:  

  • High school diploma or equivalent

   Experience:

  •          Experience or coursework in accounting, hospitality or bookkeeping in preferred.
  •          Detailed oriented and is capable of understanding straight forward bookkeeping and accounting procedures.
  •          Proficient in Excel, knows how to operate hotel operating systems and other office equipment.
  •          A desire to deliver exceptional levels of Guest Service exhibiting effective communication skills.
  •          To successfully fill this position, the candidate should maintain the attitude, behaviors, skill and values as described          in this job description.

 FLSA Information

Management Activities

  • None

 Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances.  A Night Auditor will be expected to work with guests and visitors to ensure satisfaction.  A Night Auditor will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

 Physical Requirements

  • Ability to speak and hear
  • Close and distance vision
  • Identify and distinguish colors
  • Frequent standing with some walking and sitting
  • Will stand for long periods of time
  • Frequently lifts/carries up to 5 lbs
  • Occasionally lifts/carries up to 25 lbs
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
  • Able to reach hands and arms in any direction and kneel and stoop repeatedly

 Working Conditions

  • Generally in an indoor office setting
  • Will be using a computer frequently
  • Varying schedule to include evenings, holidays and extended hours as business dictates
Running Y Properties
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