Running Y Properties
  • 14-Mar-2019 to 13-May-2019 (PST)
  • Front Desk (RY)
  • Klamath Falls, OR, USA
  • Hourly
  • Part Time

Golf Benefits, Discounts at Restaurants and Gift Shops, Fitness Center Benefits


Be the first person to begin making life-changing memories at our beautiful, world-class resort, located amongst the beauty and splendor of southern Oregon! As a Front Desk Agent, you will greet every guest and assist with their check-in at the resort, and offering assistance throughout their stay with us.

 

                                                                                         Front Desk Agent

General Responsibilities:

  • In a warm and inviting way, greets and directs guest at the time of check-in and throughout the guest stay.
  • Takes responsibility for special request from guest and handles in a quick, efficient and courteous manner.
  • Completes Daily Shift Checklist:
    • Reviews all departures for correct billing and reads reservation comments for any events/disturbances that may have occurred during the guest stay.
    • Resolves any outstanding issues.
    • Verifies payment method for third party reservations and takes deposits and/or completes routing.
  • Reviews arriving reservations for correct billing and the reservation comments/request ensuring items requested are delivered (e.g., mail, package coupons, special event coupons, rollaway, pet friendly room/room preference).
  • Communicate with other department personnel to complete guest request.
  • Directs incoming guest providing an overview of the property and upselling when appropriate.
  • Ensures all guest sign a guest registration card, provides a valid credit card and/or other method of payment.
  • Answers telephone calls within 3 rings with proper greeting.
    • Screens telephone calls, makes room and vacation home reservations.
    • Answers guest inquiries pertaining to resort amenities, dining, entertainment and travel directions.
    • Responds to guest comments/complaints in a timely manner and takes responsibility to resolve the guest request and/or concerns.
  • Accurately post charges to guest folios, such as for the gift shop, golf, spa or the restaurant.
  • Verify front desk banks and deposits each shift and follows all cash-handling and credit card policies.
  • Accurately record information in all of the required logs and related service systems (e.g., telephone, second effort and Service Pro).
  • Responsible for the order and cleanliness of the front desk and lobby area.
  • Reports all unsafe condition immediately.
  • Maintain a good working relationship with all departments.
  • Comply with all policies and procedures set forth by the property Employee Handbook.

 Job Qualifications

  • High School Diploma or GED
  • Preferred front office experience in the hotel, leisure and/or retail sector
  • Ability to work well with others
  • A desire to deliver exceptional levels of Guest Service
  • Exhibit effective communication skills, both written and verbal
  • Basic math skills and prior cash handling experience
  • Detailed oriented and ability to multi-task and work well under pressure
  • Ability to stand during a 6 to 8 hour shift
  • To successfully fill this position, the candidate should maintain the attitude, behaviors, skills and values as described in this description.

FLSA Information

Management Activities

  • None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances.  A Front Desk Agent will be expected to work with guests and visitors to ensure satisfaction.  A Front Desk Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

 Physical Requirements

  • Ability to speak and hear
  • Close and distance vision
  • Frequent standing with some walking and sitting
  • Will stand for long periods of time
  • Frequently lifts/carries up to 5 lbs
  • Occasionally lifts/carries up to 25 lbs
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
  • Able to reach hands and arms in any direction and kneel and stoop repeatedly

 Working Conditions

  • Generally in an indoor office setting
  • Will be using a computer frequently
  • Varying schedule to include evenings, holidays and extended hours as business dictates

 

Running Y Properties
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